• LEVEL UP YOUR DRIP • CHOOSE YOUR CHAIN
  • LEVEL UP YOUR DRIP • CHOOSE YOUR CHAIN
  • LEVEL UP YOUR DRIP • CHOOSE YOUR CHAIN

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FAQ

Find quick answers to the most frequently asked questions about shipping, payments, and orders at Aurachain.

When will I receive my order?

Orders are typically processed within 24–48 hours. Shipping to major cities usually takes between 3 to 7 business days, while local express deliveries take 1 to 3 days.

How do I pay for my items?

We currently offer Cash on Delivery (COD). You don't need a credit card; you only pay in cash when the delivery agent brings the package to your doorstep.

What happens if I receive a damaged product?

If there is a manufacturing defect or damage, please take a clear photo/video and contact us at Aurachaine@gmail.com. We will arrange a free exchange or refund as per our return policy.

Can I change or cancel my order?

Yes, you can change or cancel your order within 12 hours of placing it. Please email us immediately with your order number before the package is shipped out.

Visit us

  • Casablanca store

    17 Allen Street, 5fl, New York, NY 10002 Mon - Fri: 12pm - 7pm Sat - Sun: 11am - 7pm
    Directions

  • Marrakech store

    17 Allen Street, 5fl, New York, NY 10002 Mon - Fri: 12pm - 7pm Sat - Sun: 11am - 7pm
    Directions

  • Rabat store

    17 Allen Street, 5fl, New York, NY 10002 Mon - Fri: 12pm - 7pm Sat - Sun: 11am - 7pm
    Directions

  • Agadir store

    17 Allen Street, 5fl, New York, NY 10002 Mon - Fri: 12pm - 7pm Sat - Sun: 11am - 7pm
    Directions